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Effective date: February 13, 2026
This Refund & Claims Policy describes how refunds, credits, and claims for lost or damaged shipments are handled by Barqpost. Specific remedies may vary depending on the service purchased, the carrier used, and any applicable third-party terms.
Refunds or credits may be issued when: (a) an order is cancelled before shipment and the payment processor permits a refund; (b) we fail to provide the purchased service; or (c) as otherwise required under applicable law or service guarantees.
If a shipment is lost, damaged, or stolen, you must notify us promptly and provide required documentation (tracking number, photos of damage, proof of value, and original receipts as available). Time limits for filing claims vary by carrier; do not delay filing.
Claims may be limited or denied for items that are prohibited, inadequately packaged, or not declared correctly. Certain high-value, fragile, or perishable items may require additional insurance or special handling; without proper insurance, the recoverable amount may be limited.
If a valid claim is approved, we will provide a refund, credit, or reimbursement as appropriate and in accordance with the carrier or insurer's policies and applicable laws. Any refunds for payments processed via third-party payment providers will be processed through those providers and may take several business days to appear in your account.
To start a claim or ask questions about refunds, contact our support team at info@barqpost.nl with your shipment reference and details.
This policy is a general template. Actual refund and claims handling is subject to the terms of the carrier, insurer, and applicable law. Consult legal counsel or your carrier agreements for precise obligations.